My Account

Can’t sign in? Need to update your policy? Getting to know your DollarHub is easy with these FAQs.

What’s DollarHub?

DollarHub is our online portal, where customers can...

How do I register for DollarHub?

Setting up your DollarHub account won’t take long, and you can do it whenever you’re ready....

How do I login to my DollarHub?

Logging in to your DollarHub is easy. Just click the Login button, located in the upper...

I didn't get an email to join DollarHub. What do I do?

First, check the trash and/or spam folders. Emails sometimes get delivered there by mistake, so your...

How do I view my policy details?

You can view your policy details at any time by logging in to your

How do I update my contact details?

Updating your contact details is easy: just log in to your

How do I change my password?

You can change your password at any time by logging in to your

How do I update my payment details?

New bank card? Want to set up direct debit? These changes can be made by logging in to your

My name, birthdate or gender isn’t right. How do I fix this?

We’re happy to update your name, birthdate or gender. Just know that the amount of cover you can get may change...

I’ve changed my name since I bought my policy. How can I update this?

Whether you’ve gotten hitched, ditched or just needed a switch, we can update your name on your policy....

Can I change when I’m charged for my policy?

Sure can! We can update how often you’re charged for your policy if another option (fortnightly, monthly or...

How do I add a new beneficiary to my policy? How do I change a beneficiary on my policy?

Adding, removing or changing the beneficiaries on your policy can be done any time after purchase. The only catch is...

How do I update a beneficiary’s contact details?

If you need to update the contact details for a beneficiary already on your policy, just log in to your

How do I make a claim?

We’ve made our claims process as easy as possible, so you can focus on more important things.

Making a...

My policy documents never arrived. Can you resend them?

No need - your policy documents can be downloaded day or night by logging in to your

I’ve forgotten my password. What do I do?

No biggie - we forget ours, too. Resetting your password is as easy as clicking the forgot your...

I can’t remember which email I used when I bought my policy. What do I do?

If you bought your policy a while ago (or haven’t logged in lately), we can help jog your memory.

Go to...

I don’t have access to the email address I used when I bought my policy. What do I do?

Bought your policy using an email you no longer use or can’t access any more (like an old work address)? If you...

I’m having trouble with the website. What do I do?

Come across a problem that’s not covered here? Please let us know! We’ll look right into it and help you...

Can I talk to someone over the phone?

Absolutely! We understand that sometimes you just want to talk to a human being. Give us a call on