Our contact details
Services we can provide for you
It’s important that you read this information. It provides essential details about Dollar Insurance representatives and the Dollar Insurance website – www.dollarinsurance.co.nz an online platform for financial services to you.
Momentum Life Limited is the insurer of Dollar Insurance products which are distributed by We Protect Limited (WeProtect) NZBN 9429046347152.
All WeProtect representatives are authorised to provide class financial advice only for the following insurance products:
- Funeral Insurance
- Life Insurance
The Dollar Insurance website provides factual information on the terms and conditions of these products, allows customers to receive a quote for insurance and provides an online service for the purchase and ongoing upkeep of these products.
How are we regulated?
Momentum Life Limited is licensed as an insurer in New Zealand and is regulated by the Reserve Bank of New Zealand. All representatives of WeProtect who are distributing Dollar Insurance products act in accordance with the regulations set out by the Financial Markets Authority (FMA). You can report information about WeProtect representatives or the Dollar Insurance website to the FMA.
Financial Markets Authority contact details
Momentum Life and WeProtect are registered on the Financial Service Providers Register. You can check the status of the entities on the register at www.fspr.govt.nz.
Resolving a Problem
We’re committed to providing our customers with the highest level of service possible, although we understand there may be times when you encounter a problem. If you are at all unhappy with the service you have received, please contact us immediately on 0800 226 223 or firstname.lastname@example.org.
In many cases, your issue may be resolved straight away by our Customer Support representatives. However if they can’t resolve the issue, our Customer Support Manager will personally take on your case.
Alternatively, you are welcome to put your concern in writing. We will undertake a thorough investigation of your concern and inform you of the results.
The Insurance and Financial Services Ombudsman (IFSO)
The IFSO is a free, independent service for resolving insurance and financial disputes. Momentum Life and WeProtect are members of the IFSO. Helpful information concerning the IFSO and their role in complaint resolution can be found on their website www.ombudsman.org.nz.
IFSO contact details
Effective from: 23 November 2018