Why are some words in your policy documents capitalised and in bold?
When we capitalise and bold certain words that means they’ve been given a special definition. Making them stand out lets you know that it might be a good idea to read how we define them.
Other companies may use a different meaning for the same word, so providing our own definition helps avoid any confusion. Our policy wordings have a helpful list of these words and our definitions for them. Or, check out our glossary page.