Important information about Dollar Insurance
Our contact details
Limits on the services we can provide for you
It’s important that you read this information. It provides essential details about Dollar Insurance representatives and the Dollar Insurance website – www.dollarinsurance.co.nz an online platform for financial services to you.
Dollar Insurance policies are issued by Momentum Life Limited (FSP472286) of Level 1, 103 Carlton Gore Road, Newmarket Auckland 1023, New Zealand.
Momentum Life Limited is the insurer of Dollar Insurance products. Momentum Life is not licensed to provide financial advice. Therefore, we cannot provide recommendations, opinions or guidance to retail customers in relation to acquiring or disposing of Dollar Insurance products or any other financial advice product.
Our website and our representatives provide information about Dollar Insurance products to help you make a decision about whether or not to take out a Dollar Insurance policy, but you should always read the policy documents and seek independent financial advice if you are in any doubt about the suitability of any Dollar Insurance policy for you.
How are we regulated?
Momentum Life Limited is licensed as an insurer in New Zealand and is regulated by the Reserve Bank of New Zealand. All representatives of Momentum Life act in accordance with the requirements of the Financial Markets Conduct Act 2013, and the Financial Markets Authority (FMA) as the regulator under that Act. As noted above, our representatives are not authorised to provide financial advice. You can report information about our Momentum Life representatives to the FMA, at the address below.
Financial Markets Authority contact details
Momentum Life is registered on the Financial Service Providers Register. You can check the status of the entities on the register at www.fspr.govt.nz.
Resolving a Problem
We’re committed to providing our customers with the highest level of service possible (within the constraints of our no advice service), although we understand there may be times when you encounter a problem. If you are at all unhappy with the service you have received, please contact us immediately on 0800 226 223 or email@example.com.
In many cases, your issue may be resolved straight away by our Customer Support representatives. However if they can’t resolve the issue, our Customer Support Manager will personally take on your case.
Alternatively, you are welcome to put your concern in writing. We will undertake a thorough investigation of your concern and inform you of the results.
The Insurance and Financial Services Ombudsman (IFSO)
The IFSO is a free, independent service for resolving insurance and financial disputes. Momentum Life is a member of the IFSO. Helpful information concerning the IFSO and their role in complaint resolution can be found on their website www.ifso.nz.
IFSO contact details
Effective from: 15 March 2021